Debit card

Bank issues Rupay ATM cum Debit cards to its customers which can be used throughout India in all banks’ ATMs . Customers can also make use of these cards for doing purchases and E-COM Transactions.

Front of the Card:

1. Card Number: This is your 16-digit card Number, which need to be quoted for all your future reference/correspondence done with the bank.
2. Card holder name: Only the card holder on whose name the card was issued is authorized to use the card. Please check whether your name has been correctly printed on the debit card. In case of discrepancy, please inform your branch at the earliest.
3. Card Expiry date: This is the date till then your card is valid from the date of issue.
4. Rupay Logo: JSCBL Rupay debit card is acceptable in India at ATMs and Merchant Establishments displaying the Rupay Logo.
5. EMV chip: Important information pertaining to JSCBL Rupay Debit card is encoded here. Please protect the EMV chip from getting damaged.

Back of the Card:

1. Signature panel: This is the space meant for your signature. Please sign on the signature panel immediately on receipt of your card with a non-erasable ballpoint pen. Your signature on your card should match your signature on the charge- slip during purchase at a Merchant Establishment.
2. CVV: An added security feature for CNP (Card not present) transactions. This is a 3-digit number present at the end of the signature panel on the back side of the card. Cardholder needs to communicate this number for all e- commerce transactions. For security reasons, erase/blacken the CVV number after remembering the same to avoid the misuse.

General security Measures to be followed

• Sign your card on the signature panel at the back of the card as soon as you receive it. Take care not to bend or scratch the card
• Take note of your card number and Bank’s card division numbers for reporting your debit cards lost or stolen and keep the numbers at home, in your purse or wallet and at your office so that you will be prepared to call immediately, if required.
• Download and Register Sarvatra card safe. 
• Never lend your card to anyone or leave behind as security deposit
• Never give your card details to strangers or telemarketers who call you on phone. Please note that our bank employees will never call you asking for card details.
• Change your PIN regularly.
• Keep your PIN secret. Do not share it with anybody
• Under any circumstances, avoid taking help from strangers at an ATM
• Blocking of Card: In case of lost/stolen card, you can get your card blocked immediately through SARVATRA CARD SAFE app OR by reporting to Card division.
  • The bank’s Card division, upon receipt of intimation and after adequate verification of the caller identity, will temporarily block usage of the Card. On receipt of written request from you through the card issuing branch, the card will be cancelled immediately.
  • Bank sends SMS alerts for transactions on your registered mobile number

Should you have any complaints regarding transaction through the card, please inform your card issuing branch in writing at the earliest from the date of transaction (Maximum 30 days)

* Sarvatra Cardsafe card security app *

Card Safe is a minimalistic mobile app (Android, iOS, Microsoft) for ensuring the security of a bank customer’s debit card. Using the app, the customers can:

• Block/Unblock Debit Cards
  Block/Deactivate and Unblock/Activate their Debit Cards anytime at will.
• Set Daily Transaction Limits
  Set the Daily Transaction Limits for ATMs, E-Com, and POS terminals for each card.

Friendly features

• Multiple Cards: Manage the safety features of multiple Debit cards—issued by the same bank or by different banks supporting the app.
• Simple Validation: All debit cards linked to customer’s Registered Mobile Number (RMN) are automatically loaded on the app after OTP validation.
• Ease of Use: Activate/Deactivate a card by a single click of an ON/OFF button. Set the transaction limit by simply entering the limit amount.
• Blanket Security Cover: The activate/block actions reflect immediately across delivery channels, such as ATM, POS terminal, or Websites (E-Commerce).

Customer benefits

• Safety
  Customer can activate a card just before doing a transaction and block the card as soon as done. Protects the card against misuse during its idle time.
• Control and Self-Discipline
  Customer can set the transaction limit to any amount below the maximum limit specified by the issuer bank. This inculcates financial self-discipline.
• Emergency Self-Help
  Customer can block a lost or stolen card instantly, without having to go through the tedious process of calling the bank’s customer care number.